When you get hit with a malady that affects your everyday life but is not quite severe enough to draw the attention of those around you, it’s tempting to try and keep it that way. That’s what I always did, right up until mid September of 2019 when I checked in for a flight at the Idaho Falls Regional Airport.
I stood in line with a packed suitcase on broken rollers, a heavy carry-on backpack full of camera gear and a laptop case strapped across my side. I knew I was running late, but my legs were not cooperating. I eyed the distance from the check-in counter to the gate. Would I make it in time? In my mad dash, would I trip and fall? (Fun fact about having a neurological disorder: Thoughts like this do nothing but make it worse.)
By the time the ticket agent handed me my papers, I knew that she could tell something was amiss. She asked if I might need assistance. Like an idiot, I refused. I made my mad dash. I tripped. I fell. And as I rose back up and steadied my carpet-burned knees, I promised myself that the next time somebody offers an assist, I’ll take it.
Ironically for me, the I.F. airport has now become the one place I can expect assistance without even asking for it. It’s all thanks to the airport’s participation in the Hidden Disabilities Sunflower program, which allows travelers with non-visible disabilities to share their need for additional assistance discreetly.
“At the Idaho Falls Regional Airport, we always want to ensure accessibility to travel for everyone,” noted Idaho Falls Regional Airport Director Ian Turner in a recent announcement. “Sometimes traveling with a disability can be daunting and breaking the barrier of needing to speak up and ask for help will make the difference for many people in our community.”
Examples of additional assistance include extra time required at check-in or security, escorting to gates, or help with reading signage or other needs during their time at the airport. Any traveler can request a lanyard and will never be asked about the reason for needing assistance.
In an ironic twist for me, this specific program is something I no longer need. The progressive nature of my physical disability now screams for assistance as soon as I roll or shuffle in from the parking lot. Thankfully, the airport has great access features and services for travelers of all abilities, whether hidden or overt. That includes oversized automatic doors at all entries, wheelchair and luggage assistance, easy-access restrooms and an elevator located in the southern security vestibule.
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Along with all of these services, the lanyard is a great perk for those who need the help. Just don’t parade around with it like it’s a golden ticket. The program does not authorize special privileges to the wearer or travel party. Its main function is to notify staff that additional help or extra patience may be required. Travelers should continue coordinating with their airlines and/or TSA Cares (855-787-2227) for pre-travel questions and accommodation arrangements.
To pick up a Hidden Disabilities Sunflower Program lanyard, visit the airport administration offices during regular business hours.